FAQ
Frequently Asked Questions
Find answers about ordering, payment, shipping, delivery issues, returns, refunds, and account security. We aim to make every order simple, secure, and easy to track.
Do I need an account to place an order?
No, you can place an order as a guest. Creating an account helps you track orders and view order history.
Can I change or cancel my order?
Orders can be modified or canceled within 48 hours of purchase.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other secure payment methods.
Will I be charged additional fees?
All prices are in USD. Your bank may apply exchange rates or fees.
Where do you ship from?
We ship from international warehouses.
How long does shipping take?
Processing time: 1–3 business days
Shipping time: 12–15 business days
How can I track my order?
Tracking information will be sent via email after shipment.
What if I entered the wrong address?
Contact us within 48 hours to update your address.
What if my order is marked delivered but not received?
Check with your carrier or neighbors, then contact us within 7 days.
What is your return policy?
We offer a 30-day return policy.
Who pays for return shipping?
Customers pay unless item is defective.
What if item is damaged?
Contact us within 7 days with proof.
When will I receive my refund?
Refunds are processed within 5–10 business days.
Is my payment secure?
Yes, secure encrypted payment gateways are used.